{"id":3249,"date":"2021-10-05T16:55:22","date_gmt":"2021-10-05T19:55:22","guid":{"rendered":"https:\/\/ravel.com.br\/blog\/?p=3249"},"modified":"2024-01-03T17:54:27","modified_gmt":"2024-01-03T20:54:27","slug":"erro-o-windows-nao-pode-se-conectar-a-impressora-no-windows-10","status":"publish","type":"post","link":"https:\/\/ravel.com.br\/blog\/erro-o-windows-nao-pode-se-conectar-a-impressora-no-windows-10\/","title":{"rendered":"Erro \u201cO Windows n\u00e3o pode se conectar \u00e0 impressora\u201d no Windows 10"},"content":{"rendered":"\n<p>Em alguns computadores com sistema operacional Windows 10 ao tentar instalar uma impressora compartilhada o seguinte erro \u00e9 exibido:<strong> \u201cO Windows n\u00e3o pode se conectar \u00e0 impressora\u201d<\/strong><\/p>\n\n\n\n<p>O erro acima ocorre devido a atualiza\u00e7\u00e3o <strong>KB5005565 <\/strong>ter sido instalado no sistema.<\/p>\n\n\n\n<p>Para verificar as atualiza\u00e7\u00f5es instaladas recentemente v\u00e1 em <strong>Iniciar &gt; Configura\u00e7\u00f5es &gt; Atualiza\u00e7\u00f5es e Seguran\u00e7a &gt; Exibir Hist\u00f3rico de Atualiza\u00e7\u00e3o &gt; Desinstalar Atualiza\u00e7\u00f5es<\/strong><\/p>\n\n\n\n<p>Ser\u00e1 exibida uma lista com as atualiza\u00e7\u00f5es recentes do Windows, procure pela atualiza\u00e7\u00e3o conforme imagem, na caixa de pesquisa digite: <strong><a href=\"https:\/\/www.catalog.update.microsoft.com\/Search.aspx?q=KB5005565\" target=\"_blank\" rel=\"noreferrer noopener\">KB5005565<\/a><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-2.png\" alt=\"Desinstalar Atualiza\u00e7\u00f5es\" class=\"wp-image-3250\" width=\"737\" height=\"191\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-2.png 567w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-2-300x78.png 300w\" sizes=\"(max-width: 737px) 100vw, 737px\" \/><\/figure>\n\n\n\n<p>Caso ela tenha sido instalada, sera exibido as informa\u00e7\u00f5es abaixo.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-3.png\" alt=\"kB5005565\" class=\"wp-image-3251\" width=\"423\" height=\"50\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-3.png 567w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-3-300x35.png 300w\" sizes=\"(max-width: 423px) 100vw, 423px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Solu\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p><strong>Passo 1: <\/strong>Execute o editor de registro do Windows, para abrir o Regedit voc\u00ea pode ir em Iniciar &gt; procurar pro Regedit, ou pressionando a teclada do Windows + R, digite Regedit na tela que ser\u00e1 exibida e clique em Ok<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"399\" height=\"678\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-4.png\" alt=\"O Windows n\u00e3o pode se conectar \u00e0 impressora\" class=\"wp-image-3252\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-4.png 399w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2021\/10\/image-4-177x300.png 177w\" sizes=\"(max-width: 399px) 100vw, 399px\" \/><\/figure>\n\n\n\n<p><strong>Passo 2: <\/strong>Ao abrir, navegue at\u00e9 o seguinte diret\u00f3rio:<\/p>\n\n\n\n<p class=\"has-text-align-center\">HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Print<\/p>\n\n\n\n<p><strong>Passo 3: <\/strong>Clicando com o bot\u00e3o direito sobre a tela em branco, selecione op\u00e7\u00e3o Novo &gt; Valor DWORD (32 Bits), ser\u00e1 criado um arquivo, renomeie o arquivo para RpcAuthnLevelPrivacyEnabled com o valor 0.<\/p>\n\n\n\n<p><strong>Passo 4: <\/strong>reinicie a m\u00e1quina e tente instalar a impressora novamente.<\/p>\n\n\n\n<p>O erro: &#8220;O Windows n\u00e3o pode se conectar \u00e0 impressora&#8221; n\u00e3o mais ser\u00e1 exibido.<\/p>\n\n\n\n<p>Para mais dicas sobre Windows, acesse: <a href=\"https:\/\/ravel.com.br\/blog\/category\/dicas\/windows\/\">Dicas sobre Windows &#8211; Blog Tecnologia (ravel.com.br)<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/ravel.com.br\/servidor-em-nuvem\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"858\" height=\"112\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2023\/07\/banner-blog-nuvem-1.png\" alt=\"\" class=\"wp-image-4956\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2023\/07\/banner-blog-nuvem-1.png 858w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2023\/07\/banner-blog-nuvem-1-300x39.png 300w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2023\/07\/banner-blog-nuvem-1-768x100.png 768w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2023\/07\/banner-blog-nuvem-1-610x80.png 610w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Se ao tentar instalar uma impressora compartilhada o seguinte erro aparecer: \u201cO Windows n\u00e3o pode se conectar \u00e0 impressora\u201d, veja este artigo<\/p>\n","protected":false},"author":34,"featured_media":3257,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[67],"tags":[],"class_list":["post-3249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-espaco-tecnico","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized 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