{"id":5631,"date":"2024-03-19T09:46:00","date_gmt":"2024-03-19T12:46:00","guid":{"rendered":"https:\/\/ravel.com.br\/blog\/?p=5631"},"modified":"2025-08-28T08:23:52","modified_gmt":"2025-08-28T11:23:52","slug":"como-corrigir-o-erro-caa5004b-ao-acessar-o-teams","status":"publish","type":"post","link":"https:\/\/ravel.com.br\/blog\/como-corrigir-o-erro-caa5004b-ao-acessar-o-teams\/","title":{"rendered":"Como corrigir o erro Caa5004b ao acessar o Teams"},"content":{"rendered":"\n<p>O Microsoft Teams atualmente \u00e9 uma das principais ferramentas da Microsoft, por\u00e9m, em determinados momentos ele pode apresentar certas falhas para iniciar ou at\u00e9 mesmo n\u00e3o logar em determinada conta. Neste artigo explicaremos como corrigir o erro \u201ccaa5004b\u201d para que possamos entrar em nossas contas normalmente.<\/p>\n\n\n\n<p>Para entendermos o contexto, este erro ocorre devido as credenciais e para ajustarmos ser\u00e1 preciso seguir alguns passos no Windows:<\/p>\n\n\n\n<ul class=\"wp-block-list\" type=\"1\">\n<li>De in\u00edcio precisamos limpar a pasta do Teams, para isso devemos acessar a pasta %Appdata% e seguir o caminho abaixo:<\/li>\n<\/ul>\n\n\n\n<p>C:\\Users\\<strong>\u201dSeu_usu\u00e1rio\u201d<\/strong>\\AppData\\Roaming\\Microsoft\\Teams<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-4.png\" alt=\"\" class=\"wp-image-5633\" width=\"368\" height=\"194\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-4.png 623w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-4-300x158.png 300w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-4-610x321.png 610w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><\/figure>\n\n\n\n<p>Ap\u00f3s acessar, delete todas as informa\u00e7\u00f5es da pasta.<\/p>\n\n\n\n<ul class=\"wp-block-list\" type=\"1\">\n<li>Em seguida acesse as credenciais do Windows e apague todas as credenciais relacionadas ao Teams:<\/li>\n<\/ul>\n\n\n\n<p><strong>Painel de Controle &gt; Gerenciador de Credenciais &gt; Credenciais do Windows<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-5.png\" alt=\"erro Caa5004b passo a passo\" class=\"wp-image-5634\" width=\"364\" height=\"370\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-5.png 622w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-5-296x300.png 296w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-5-610x619.png 610w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-5-45x45.png 45w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\" type=\"1\">\n<li>Ap\u00f3s deletarmos as credenciais, precisamos desconectar a conta que est\u00e1 salva nas op\u00e7\u00f5es de acesso de Trabalho ou escola:<\/li>\n<\/ul>\n\n\n\n<p>Configura\u00e7\u00f5es &gt; Contas &gt; <strong>Acessar trabalho ou escola<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6-1024x307.png\" alt=\"erro Caa5004bTeams\" class=\"wp-image-5635\" width=\"656\" height=\"196\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6-1024x307.png 1024w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6-300x90.png 300w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6-768x230.png 768w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6-610x183.png 610w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-6.png 1073w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clique na conta que est\u00e1 logada no seu Windows e em seguida clique em \u201cDesconectar\u201d<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7-1024x171.png\" alt=\"\" class=\"wp-image-5636\" width=\"652\" height=\"108\" srcset=\"https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7-1024x171.png 1024w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7-300x50.png 300w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7-768x128.png 768w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7-610x102.png 610w, https:\/\/ravel.com.br\/blog\/wp-content\/uploads\/2024\/03\/image-7.png 1078w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><\/figure>\n\n\n\n<p>Ap\u00f3s realizar todos esses passos, reinicie o seu computador, e inicie o Teams. O programa abrir\u00e1 sem o erro caa5004b , basta adicionar a sua conta e senha.<\/p>\n\n\n\n<p>Para mais dicas sobre o Teams, acesse: <a href=\"https:\/\/ravel.com.br\/blog\/category\/dicas\/teams\/\">Dicas sobre o Teams &#8211; Blog Tecnologia &#8211; Ravel Tecnologia<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Neste artigo explicaremos como corrigir o erro caa5004b para que possamos entrar em nossas contas normalmente no Microsoft Teams<\/p>\n","protected":false},"author":30,"featured_media":5632,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[60,89],"tags":[],"class_list":["post-5631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dicas","category-teams","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - 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